Refund policy

Refund and Returns Policy

We value your satisfaction and want every Sheikh.Marketplace order to arrive exactly as expected. If you are not completely satisfied with your purchase, we're here to help.

Returns

  • You have 14 days from the date of delivery to request a return.
  • The item must be unused, sealed, in its original packaging, and in the same condition as received. Please keep your receipt or proof of purchase.

Damaged, defective or wrong items

  • Please inspect your order on delivery. If an item is damaged, defective or not what you ordered, contact us within 48 hours of receiving it and we will replace it free of charge.

Refunds

  • Once we receive and inspect your return, we will let you know whether your refund has been approved.
  • If approved, your refund will be processed within 7 business days to your original payment method. For cash on delivery orders, we will contact you to arrange the refund.

Non-returnable items

  • Opened or used fragrances, personalised items, sale items and gift cards cannot be returned unless they arrived damaged or defective.

How to start a return

  1. Email us at support@sheikhmarketplace.com with your order number and the reason for the return.
  2. Our team will guide you through the process and share the return address and instructions.
  3. Please make sure the package is securely packed for return shipping.

Items sent back without first requesting a return cannot be accepted.

Return shipping costs

  • Return shipping costs are the customer's responsibility unless the item received was incorrect, defective or damaged.

Questions? Reach us anytime at support@sheikhmarketplace.com.